Frequently Asked Questions

Please read through our Frequently Asked Questions or call us if you don't find the answer to your question.

What does "managed services" mean?

Managed Services is a form of IT outsourcing. A managed service provider (MSP) provides support of all desktop, server, and network equipment and applications. IronTech Solutions is an MSP that can provide all this and much more. We break the traditional shell of an MSP to become an all-in-one 24/7 IT solution for your company.

Why should I choose IronTech over hiring my own IT guys?

When you hire your own IT personnel, it comes with many costs including salary, overtime, healthcare, insurance, 401K etc. Any sick days off or vacation time could be detrimental to your company. IronTech can provide 24/7 service to your company without all these involved costs. For less than the cost of one IT Administrator's salary, IronTech can provide a team of IT specialists dedicated to your company. All our specialists are Microsoft Certified and are very knowledgeable in their field of work. Many of our professionals have earned degrees in Computer Science, Computer Engineering or Management Information Systems, making them technically qualified to provide consulting and IT services. In addition to this, IronTech holds certifications and partnerships from Microsoft, Cisco, VMware, Dell, HP, Citrix and others. With over 20 IT industry certifications and 12 years of experience supporting our clients, we know IT!

One of my employees is familiar with technology and will act as our CTO. Can you still support us?

Of course! IronTech is your virtual IT department. We can provide you with any level of service your company needs. Many of our clients have dedicated IT Managers and Professionals that provide direction while IronTech provides the day to day support needs of the company.

My company has "X" number of users. Can you support us?

Yes! IronTech can support any size business. Typically our clients vary in size from 5 to 1000 users. IronTech has provided managed services and consulting services to even very small sole proprietor businesses (1 user) and large multi-national enterprises (30,000+ users). IronTech has unique experience meeting the needs of any size company. And don't worry, every company is given the same amount of care and support no matter the size. Every client is just as important as the next to IronTech.

Do you offer both remote and onsite support?

Yes! IronTech prides itself on it's unique secure remote management system but we also provide onsite service. Phone, email, remotely, in person...IronTech uses any means necessary to provide you with the level of support your company needs.

I have very industry specific applications. Can IronTech support these?

Yes! IronTech supports many industries and has experience supporting most every major industry specific application. Examples include LexisNexis Juris for law firms, Medisoft for medical practices, Centricity for healthcare organizations, and Raiser's Edge for nonprofit organizations. The list of software and industries goes on and on. Contact us for support for applications you currently have.

How much does IronTech charge?

This depends on the type of service you choose. We offer a flat-rate monthly recurring charge for our managed IT services solution with unlimited support. This is tailored for your business. We also offer per hour support for those companies that only need IronTech's services on demand, typically for projects or emergency help.

What industries does IronTech support?

We support businesses from every industry! Read about our clients here.

IronTech Solutions